SharePoint Support
Managed Support Service Expertise
Office SharePoint Server 2007 is a mission critical platform which hosts your collaboration, content management and Business Intelligence applications. It is crucial to the on-going success of your business.
ICS Solutions SharePoint Support Service provides 2nd and 3rd line support and expertise for your SharePoint platform and solutions.
- Resolve SharePoint platform and application issues
- Keep your SharePoint systems online
Comprehensive Managed Support Contracts - Our SharePoint support contract includes the following key features:
- On and off site consultancy
- Agreed number of hours of support for application and platform elements
- Friendly and dedicated personal service from a designated Technical Account Manager and Application Developer Consultant
- Extensive escalation options including expert and Microsoft Certified Consultants
- Remote access monitoring and fault resolution
- Dedicated test platform
Managed Support Options
| Manage 24 | Manage 72 | |
|---|---|---|
| Target time for problem resolution | 24 hours | 72 hours |
| Target response time | 1 working hour | 3 working hours |
| Scheduled on-site visits | 2 days | 1 day |
| Help Desk hours pool | 26 days / 182 hrs | 19 days / 133 hrs |
| Dedicated hardware | Yes | Yes |
| Named Technical Account Managers | 2 | 1 |
| Named customer contacts | 3 | 2 |
| Reporting | Monthly | Monthly |
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